Shipping policy

Thank you for shopping with us. We are committed to processing and shipping your order as quickly and efficiently as possible.

Shipping within Canada

We currently ship only to addresses within Canada. We do not offer shipping to destinations outside Canada, including international and U.S. addresses.

Order processing

Orders are typically processed within [1-3] business days after payment has been successfully received. Orders are not processed or shipped on weekends or statutory holidays.

Once your order has been processed, it will be handed over to the applicable shipping carrier for delivery.

Shipping times

Estimated delivery times provided at checkout or at the time of purchase are estimates only and are not guaranteed. Delivery times may vary depending on your location, the carrier, weather, holidays, or other circumstances beyond our control.

Please ensure that your shipping address is complete and accurate before submitting your order.

Tracking

Where available, tracking information will be provided once your order has been shipped. Once tracking information indicates that the package has been handed over to the carrier, customers are responsible for monitoring the shipment and communicating directly with the carrier regarding delivery updates.

Delays, Lost, Stolen, or Damaged Packages

Once an order has been accepted and taken into possession by the shipping carrier, we are not responsible for delays, loss, theft, damage, misdelivery, or other issues that occur during transit, except where otherwise required by applicable law.

If your package is delayed, lost, damaged, or marked as delivered but cannot be located, please contact the shipping carrier directly using the tracking information provided.

We will make reasonable efforts to assist customers in communicating with the carrier where appropriate, but we cannot guarantee the outcome of any claim or investigation conducted by the carrier.

Incorrect or incomplete shipping addresses

Customers are responsible for providing an accurate and complete shipping address at checkout. We are not responsible for packages that are delayed, returned, lost, or misdelivered as a result of an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.